Customer Care Administrator Immediate Start D12 - Executive Edge Citywest

Dublin 12, Dublin D12

Our client is based in Dublin 12 and is recruiting for an experienced Customer Care Administrator to join their team.

This is a permanent role and salary is €28k plus bonus, pension and healthcare. Immediate start.

DUTIES OF THE ROLE :

Processing incoming orders in a timely, efficient and careful manner
Back order management
Dealing with customer queries and ensuring satisfactory conclusion reached
Monthly reporting on Key Performance Indicators
Building strong relationships with customers and colleagues, including regularly updating on outstanding issues
Providing support to Sales Representatives while out on the road
Adherence to Good Distribution Practice and all relevant Standard Operating Procedures (SOP’s)

THE IDEAL CANDIDATE :

At least 2-3 years’ previous experience in a busy Customer Service role
High standards of accuracy and attention to detail, with excellent problem solving skills
Strong interpersonal skills with ability to build, maintain and manage relationships
Teamwork and flexibility are important aspects of the role
Strong organisational skills with ability to effectively and prioritise workload
Strong communication skills (verbal & written)
Ability to work effectively within a team environment and on own initiative
Excellent IT competence, to include a good working knowledge of Microsoft Office
Customer focused