Our client is based in Tallaght Dublin 24 and is currently recruiting for an experienced Customer Service Executive to join their busy team.
This is a permanent role and salary is €25 - €30k depending on experience.
DUTIES OF THE ROLE :
- To support & advise all customers over phone, Internet chat and email, and deliver exceptional customer experiences.
- To support the Field Sales team by providing technical and logistical support to ensure exceptional customer experiences.
- To process customers’ orders over the phone and email to ensure good delivery outcomes
- To possess good attention to detail to help keep customer data and information accurate and up to date, across a variety of different systems and processes
- To help build sustainable customer relationships, by providing best in class support, for all products across all channels
- To employ good problem-solving skills to deliver better outcomes for customers
- To be able to work with a variety of departments across the business to deliver positive outcomes for customers
- To be able to quickly adapt to new business systems and processes and become a functional member of the Customer Services team
THE IDEAL CANDIDATE :
- Customer Focused - the ability to understand customer needs and resolve their queries
- Listening Skills – being able to really listen and respond to customers
- Can do attitude
- Pro-active, self-motivated, process & results orientated
- Have a good eye for detail
- Be adaptable to help address customer’s needs