Job: Customer Support Specialist (German Speaking)
- Process all orders received via CRM system.
- Communicate proactively with internal and external customers regarding order status.
- Review and maintain customers open orders on a daily basis.
- Investigate and resolve order processing issues reported by customers or as requested by employees.
- Keep up-to-date on products, inventory, promotions etc. that are necessary to provide customers with impeccable customer service.
- Work with warehouse or supply chain personnel as needed to ensure customer requirements are met.
- Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided and delivering an excellent customer experience.
The Ideal Candidate for this job
- Fluent German and English.
- 1 year + Administration experience.
- PC skills including Excel, Word and PowerPoint etc.
If you are interested in this job, please contact Catherina Forde at email@example.com or call 091-749-261.
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