We currently have a position available working on one of our customer sites in Donegal, a leading multinational company near to Donegal Town.

The duties of the roles include:

• Provide remote and desk side support services to end users.
• Troubleshoot PC related problems either via phone, remote tools or desk side support.
• Build, configuring and troubleshoot PC and laptop applications and hardware components.
• Facilitate a warranty repair with the relevant hardware vendor.
• Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
• Perform coordination of workstation asset recovery.
• Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
• Complete incidents and requests within SLA in pressurised environment.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing, as needed.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones.
• Support of Apple MAC devices.
• End-User Data back-up and restoration, as needed
• Microsoft Experience (Windows 10, 8.1 or 7 versions below)

The ideal candidate for this role will have the following experience:

• Excellent communication
• Experience with change control (ITIL best practice)
• 2+ experience in a similar, onsite deskside position
• Experience logging, tracking, updating and closing tickets in a ticketing system.
• Experience with Active Directory (Adding / removing users, adjusting user permissions, etc.)