IT Helpdesk Support engineer required to provide infrastructure and applications support to business users via a centralised, single point of contact.
You will be required to carry out the following duties:
o Log and provide support for service requests
o Provide support for problem resolution ensuring the highest level of customer satisfaction
o Escalate support requests through the use of support tools, either to internal and remote support teams.
o Minimum Microsoft Certification - One or more MCPs.
o Minimum of 12 months Information Technology phone based support experience.
o Good understanding of IT Infrastructure, Microsoft and business Applications, Microsoft Windows OS, etc.
o Experience of working with Service Level Agreements
o Ensure all helpdesk procedures and processes are maintained
o Exceptional customer focus and problem solving abilities