**6-month contract, possibility of permanency**
**Huge opportunity & progression**
A Service Desk Agent is required for a daily rate contract position. The role is with a globally recognised IT infrastructure company that has grown its revenue to €25m in the last 5 years.
- Fluent English Language Skills: Able to communicate with customers on a day to day basis via telephone, email & chat services and can ensure they are dealt with in a timely manner.
- Able to quickly build rapport with customers, colleagues and management
- Candidates should have a high level of motivation and focus on their daily tasks
- Candidates are encouraged to seek out opportunities within the business
- Candidates should be able to demonstrate that they can work in a target driven environment where incidents must be managed within specific SLA’s
Essential Technical Skills:
- Windows XP / 7/8
- MS Office 2007 / 2010
- Active Directory
- Relevant IT Certification or equivalent
- Previous call centre or customer service experience for a minimum 1 year.
- ITIL awareness or ITIL foundation certified.
To find out more please call 01 679 3182 or email email@example.com