Managed Services Support Engineer
Experienced Managed Services Support Engineer to provide Server, Application & Desktop troubleshooting and support in a corporate environment. Working as part of Managed Services team to provide comprehensive technical support.
4+ years’ experience working on an IT Service Desk supporting multiple external sites.
Provide complete IT support, covering hardware and software for laptops, desktop and servers, networking equipment and printers
Experience of supporting & troubleshooting various Microsoft technologies (AD, Exchange, Office, and Operating Systems)
Excellent working knowledge of Anti-Virus solutions.
Working knowledge of backup solutions and networking fundamentals.
Working knowledge of iPad, iPhone and other smart technologies.
A strong desire and ability to learn new technologies quickly.
Existing relevant Microsoft certification.
Actively working towards additional certification.
Strong proactive customer service and interpersonal skills.
Good troubleshooting and analytical skills.
A proven history of providing excellent customer support in a fast paced environment
Previous technical support experience in SMB / SME / corporate environment.
The ability to prioritise and manage time effectively.
Must have the ability to work independently and as part of a team.
Excellent written and verbal communication skills - fluent English.
Maintenance of Configuration Management documentation with an emphasis on strong Change Control processes.