I am currently seeking a Level 3 Application Support Engineer for a client based in South Dublin.
The engineer will provide senior application support to 3rd party technical support teams.
- Providing support on configuration setups and available product features
- Troubleshooting technical issues that have been escalated
- Reproducing problems in a test lab and liaising with the development teams for bug resolution.
- Creating and maintaining Knowledgebase articles
- Solid Windows Operating System, building/configuration
- Proven background in gathering requirements from customers and recommending changes to the product team
- Experience working with either Citrix or VMware
- Excellent interpersonal and communication skills.
- Excellent decision making, prioritization, and organizational skills.
- Strong technical troubleshooting and problem-solving skills.
For more informtaion please call me on 01-6520652.